Customised Resin Art Candle Holder | Personalized Handmade Gift | Name / Photo /

Return and Refund Policy

At My Print Story, we want you to be completely satisfied with your purchase. If you are not happy with your non-customized/non-personalized items, we offer a 3-day return window from the date you receive the product. Please review the following details for eligibility:

Eligibility for Returns:

• Returns are only accepted for non-customized/non-personalized items.
• You must initiate the return request within 3 days of receiving the product.
• The product must be in new, unused condition with the original packaging and labels intact.
• Personalized or customized products are not eligible for returns unless they are damaged or defective.

Damaged Products:

• If you receive a damaged item, please contact us immediately with photos of the damage. We will either provide a replacement or a refund, based on your preference.

How to Return:

• Contact Us via email or our website to initiate a return request.
• Provide your order number and reason for return.
• Once approved, send the item back to us at the address provided.
• After we receive the returned product, we will process your refund.

Refund Process:

• Refunds will be issued to the original payment method once the returned item has been inspected.
• Shipping fees are non-refundable, and the return shipping cost is the responsibility of the buyer, unless the return is due to damage or error on our part.

If you have any questions or need assistance, feel free to contact our customer service team!

At My Print story, we strive to provide fast and efficient shipping for all orders. Below are the shipping details for non-customized/non-personalized and customized/personalized products:

Shipping Times:

• Non-Customized/Non-Personalized Products:
  All non-customized or non-personalized products will be shipped out the following business day after your order is processed.

• Customized/Personalized Products:
  Customized and personalized products require additional time for printing. These products will be shipped out within 2-3 business days after the order is processed. Please note that the lead time may vary depending on the quantity of orders and the complexity of the artwork to be printed.

Additional Information:

• While we aim to process and ship orders promptly, please understand that larger quantities or intricate designs may take extra time to ensure the highest quality.
• We will notify you of any significant delays or issues with your order.

Shipping Methods & Delivery Times:

• Shipping times will vary based on your location and the selected shipping method. We offer several shipping options at checkout for your convenience.

If you have any questions or need updates on your order status, feel free to contact our customer service team!